Job Description
Overview
Seasoned Product Manager to lead AI‑augmented product experiences, especially the notifications platform for agents and admins, driving strategy, roadmap and delivery at Zendesk. The role partners cross‑functionally to design and launch scalable solutions for millions of customers.
Experience
5+ years
Responsibilities
- Develop and deliver product leadership to move product experiences forward
- Collaborate with engineering, design, data science, marketing, sales and legal to enhance existing experiences and build new functionality
- Define and communicate roadmaps and strategies based on customer needs, personas, market trends and business objectives
- Engage directly with customers to gather requirements, feedback and drive KPIs related to product delivery and satisfaction
- Cultivate a culture of product excellence and innovation within the product management organization
Eligibility
- Strong background in SaaS product development and AI/ML product management
- Minimum 5 years of product management experience launching AI products in B2B SaaS
- Bachelor’s degree in Computer Science or related field
Skills
AI/MLSaaSProduct ManagementCross-functional LeadershipData Science
About Company
Zendesk is a global leader in AI‑first customer service and employee service software, delivering smart, flexible solutions that power billions of conversations for brands worldwide.
