Job Description
Overview
Snapmint is seeking a Product Manager – UPI to improve the end-to-end UPI payment journey for users, focusing on reducing payment friction and enhancing the overall payment experience. The ideal candidate is passionate about customer-centric product development, payments, and data-driven problem solving. The role involves working closely with various teams to deliver high-quality payment experiences.
Experience
3–5 years
Responsibilities
- Own the UPI customer journey from payment initiation to confirmation, refunds, and support flows.
- Identify and resolve customer pain points, drop-offs, failed transaction scenarios, and usability issues.
- Work closely with engineering, design, operations, customer support, and analytics teams to deliver high-quality payment experiences.
- Analyze payment funnel metrics, transaction success rates, latency, retry behavior, and customer feedback to drive improvements.
- Define product requirements, user stories, acceptance criteria, and success metrics for UPI related features.
Eligibility
- 3–5 years of product management experience, preferably in fintech, digital payments, banking, BNPL, or consumer internet products.
- Strong understanding of UPI payment flows, including Collect, Intent, QR, and payment status handling.
- Experience working with cross-functional teams in an agile product environment.
Skills
Data analysisProblem-solvingStakeholder managementCustomer-centric product development
About Company
Snapmint is a leading online zero-cost EMI provider in India, founded in 2017, with a mission to provide honest, transparent, and fair financial services to consumers.
