Job Description
Overview
The role is a Product Manager responsible for defining vision, strategy and delivery of digital, AI and automation products for Visa’s Client Services, driving process improvement and automation across the end‑to‑end client service journey.
Experience
5+ years
Responsibilities
- Own product vision, strategy, roadmap and lifecycle for high‑impact digital, AI and automation solutions in Client Services.
- Lead cross‑functional collaboration with business, technology, design, data science, risk, legal and regional teams to deliver product outcomes.
- Define and monitor KPIs, adoption, operational performance and AI model quality, using data to prioritize investments.
- Drive development of AI‑enabled products, overseeing use‑case selection, prototyping, model readiness, responsible AI, deployment and monitoring.
- Shape incident‑management platform capabilities and communicate strategy, status and risks to senior leadership.
Eligibility
- Domain expertise in payments ecosystem and client services operations
- 5+ years product management experience with digital, platform, automation or AI‑enabled products; experience with generative/agentic AI and incident‑management platforms
- Bachelor’s degree (or advanced degree such as MBA, MS) as required by basic qualifications
Skills
Product ManagementAI/MLAgilePaymentsIncident ManagementCross‑functional Leadership
About Company
Visa is a global leader in payments technology, enabling transactions for consumers, merchants, financial institutions and governments in over 200 countries and territories.
