Job Description
Overview
Toast is seeking a Product Manager for Fraud & Risk to lead AI‑driven fraud prevention across its restaurant payments platform. The role balances loss reduction, merchant experience, and growth through data‑focused product decisions.
Experience
3+ years
Responsibilities
- Drive and prioritize the fraud & risk roadmap, balancing loss reduction, merchant experience, and business growth
- Set strategy for detecting and preventing fraud across onboarding, payments, payouts, and disputes
- Partner with data science and engineering to improve risk models, rules, and decisioning, defining trade‑offs between fraud capture and false positives
- Build AI‑driven automation for risk and chargeback operations, such as agent‑assisted reviews and automated dispute responses
- Define and own success metrics (fraud loss rates, chargeback rates, auto‑approval rates) and collaborate with compliance, legal, payments, and external partners
Eligibility
- 3+ years product management experience, preferably in fraud, risk, payments, fintech, or trust & safety
- Working knowledge of the payments ecosystem (card networks, processors, acquirers, chargebacks, KYC/KYB)
- Strong analytical skills with SQL proficiency and understanding of ML models and rules engines
- Proven ability to work cross‑functionally with operations, compliance, legal, and engineering teams
- No specific educational requirement
Skills
Product ManagementSQLMachine LearningAIRisk Analytics
About Company
Toast builds technology that helps restaurants operate, increase sales, engage customers, and keep employees happy, offering a modern payments and management platform for the hospitality industry.
