Product Manager, Employee Channels, Platforms & AI Utilities

Overview

Full‑time Product Manager for UBS's Employee Channels, Platforms & AI Utilities crew in Pune, responsible for the ServiceNow HR platform and AI-driven capabilities. Leads product vision, strategy, delivery and adoption across global HR, technology and vendor stakeholders.

Responsibilities

• Own end‑to‑end product vision, roadmap and outcomes for the ServiceNow HR Platform, including self‑service, case management and integrations.
• Partner with HR, Technology, Operations, Architecture, Risk, Security, Privacy and vendors to translate business needs into platform capabilities and manage the product backlog.
• Drive design and continuous improvement across Employee Center, Agent Workspace, automation, reporting and AI features such as Now Assist and Virtual Agent.
• Establish platform and AI governance covering data quality, access controls, privacy, security, testing and responsible AI use.
• Enable adoption and measure value through stakeholder enablement, change management, user feedback and KPIs on usage, productivity and business impact.

Eligibility

• Domain expertise in HR technology, ServiceNow or enterprise SaaS platforms.
• Proven experience as a Product Owner/Manager with agile delivery, AI governance and cross‑functional team leadership.
• Bachelor's degree or equivalent; product or agile certifications are a plus.

Skills