Job Description
Overview
Product Manager for the Employee Channels, Platforms & AI Utilities crew at UBS, responsible for end‑to‑end ownership of the ServiceNow HR Platform and its AI capabilities. The role drives product vision, strategy, delivery and adoption across global HR and technology teams.
Responsibilities
- Own product vision, strategy, roadmap and outcomes for the ServiceNow HR Platform spanning employee self‑service, case management, knowledge and lifecycle journeys
- Partner with HR, Technology, Operations, Architecture, Risk, Security, Privacy and vendors to translate business needs into platform capabilities and manage a prioritized backlog
- Drive platform‑wide design and continuous improvement across Employee Center, Agent Workspace, case and knowledge management, automation, reporting and integrations
- Lead the product lifecycle for Now Assist AI features such as case and chat summarization, AI‑powered search, Virtual Agent and HR AI agents, ensuring governance and responsible AI use
- Enable adoption and measure value through stakeholder enablement, change management, user feedback and KPIs covering usage, experience and business impact
Eligibility
- Demonstrable experience as a Product Owner, Product Manager or comparable technology product leader with full product‑lifecycle ownership
- Experience with cross‑functional agile teams, enterprise SaaS/HR technology platforms (e.g., ServiceNow) and AI/automation capabilities
- Bachelor’s degree or equivalent professional experience; product or agile certification is a plus
Skills
Product ManagementAgileServiceNowAIHR TechnologyStakeholder Management
About Company
UBS is a global wealth manager and universal bank headquartered in Zurich, operating in more than 50 markets. It offers diversified asset management, investment banking and technology‑driven solutions, emphasizing collaboration, inclusion and the use of AI to work smarter.
