Job Description
Overview
The role is for a Product Manager in UBS's Employee Channels, Platforms & AI Utilities crew, responsible for end‑to‑end ownership of the ServiceNow HR platform and related AI capabilities. You will drive product vision, roadmap, adoption and continuous improvement across global HR digital solutions.
Responsibilities
- Own product vision, strategy, roadmap and outcomes for the ServiceNow HR platform and related AI services
- Partner with HR, technology, security and vendor stakeholders to translate business needs into platform capabilities and manage the backlog
- Lead design and continuous improvement of Employee Center, Agent Workspace, case and knowledge management, automation and integrations
- Oversee the product lifecycle for Now Assist, including AI‑driven case summarisation, virtual agents and search
- Establish AI governance, drive adoption, change management and measure value through KPIs
Eligibility
- Product Owner/Manager or similar technology product leadership experience
- Proven experience with agile cross‑functional teams, SaaS/HR technology platforms and AI/automation solutions
- Bachelor's degree in technology, business, engineering or related field (or equivalent experience)
Skills
Product ManagementAgileServiceNowAIHR Technology
About Company
UBS is a leading global wealth manager and universal bank headquartered in Zurich, operating in over 50 markets, offering diversified asset management, investment banking and technology‑driven solutions.
