Job Description
Overview
Senior Product Manager at Zendesk will own the strategy, vision and roadmap for AI‑augmented notifications and agent performance products, driving cross‑functional delivery for millions of users. The role blends deep SaaS and AI/ML expertise with customer‑centric product development.
Experience
5+ years
Responsibilities
- Define and execute product strategy and roadmap for the notifications platform and agent KPI tools.
- Collaborate with engineering, design, data science, go‑to‑market and legal teams to build and launch new functionality.
- Engage directly with customers to gather requirements, feedback and validate solutions.
- Own product KPIs, monitor adoption, customer satisfaction and business impact.
- Champion a culture of product excellence and innovation across the organization
Eligibility
- Strong domain expertise in AI/ML‑enabled SaaS product management
- 5+ years experience launching AI products in B2B SaaS, preferably in customer service
- Bachelor’s degree in Computer Science or related field
Skills
AI/MLSaaSProduct ManagementRoadmappingStakeholder Management
About Company
Zendesk is a global leader in AI‑first customer service and employee service software, providing smart, flexible and reliable solutions that power billions of conversations for brands worldwide.
