Job Description
Overview
Hands‑on Product Manager responsible for building voice AI agents for field service businesses, owning inbound and outbound calling experiences from discovery through launch and ongoing improvement.
Experience
4+ years
Responsibilities
- Conduct customer discovery to define product direction and prioritize high‑value workflows.
- Design, experiment, and refine agent behavior including prompts, models, and conversation flows.
- Collaborate with engineering on integrations with business systems and tool calling.
- Define test scenarios, success criteria, and evaluate real‑world conversations for quality and performance.
- Track outcomes such as task completion, booking accuracy, latency, reliability, cost per interaction and drive adoption.
Eligibility
- Domain expertise in voice AI, conversational agents, and field service workflows.
- 4+ years product management experience with hands‑on shipping and improving AI or conversational products.
- N/A
Skills
Product ManagementVoice AILLMSpeech-to-TextText-to-SpeechPrompt EngineeringCustomer Discovery
