Job Description
Overview
We are seeking a hands‑on Product Manager to develop voice AI agents for field service businesses, overseeing inbound and outbound calling experiences from discovery to launch and continuous improvement.
Experience
4+ years
Responsibilities
- Conduct customer discovery and define product direction for voice call workflows.
- Experiment with prompts, models, and conversation flows, reviewing recordings to improve agent behavior.
- Collaborate with engineering on integrations, tool calling, and handling missing information.
- Define test scenarios, success criteria, and evaluate real‑world conversations for quality assurance.
- Track outcomes such as task completion, booking accuracy, latency, reliability, cost and adoption.
Eligibility
- Domain expertise in voice AI, conversational agents, and field service workflows.
- 4+ years product management experience, including shipping AI or conversational products.
- No specific educational constraint mentioned.
Skills
Product ManagementVoice AILLMPrompt EngineeringSpeech-to-TextText-to-Speech
