Senior Specialist, Customer Experience Design

Overview

The Senior Specialist, Product Experience Design will design data‑driven user experiences and prototypes for B2B and B2B2C data products, collaborating with cross‑functional teams at Mastercard's Pune development centre. The role focuses on rapid iteration of proof‑of‑concepts, MVPs and visual language across web, mobile, IoT and voice interfaces.

Responsibilities

• Design proof‑of‑concepts and minimum viable data products using human‑centric design, Lean UX and Design Thinking
• Lead and participate in Design Thinking workshops with industry verticals, regional leads and end‑users
• Create cohesive visual language and high‑fidelity prototypes for web, mobile, IoT and voice interfaces
• Contribute to and extend Mastercard’s design pattern library while ensuring regulatory compliance
• Collaborate with product, engineering, brand & marketing teams to define implementation standards and drive user‑focused outcomes

Eligibility

• Domain expertise in User Experience / Interaction Design for data‑driven products
• Experience in rapid prototyping, dashboard/chatbot design, VUI, AI/ML‑enabled solutions; proficient with Figma, Sketch, Adobe Creative Cloud
• Bachelor’s or Master’s degree in Design for Interactive Media or equivalent

Skills