Digital Product Manager

Overview

Optum is hiring a Product Manager for its Contact Center product to shape long‑term strategy, roadmap and delivery across consumer experiences, using data and insights to improve health outcomes. The role involves leading cross‑functional agile teams, defining OKRs and driving measurable business impact.

Responsibilities

• Establish long‑term strategic direction for the Contact Center product and influence priority‑driven decisions based on consumer insights and business needs
• Define customer outcomes, business impacts and roadmaps; build and manage the product backlog and sprint plans
• Leverage consumer, operations and clinical data to drive continuous experiential improvement and inform OKR‑based outcomes
• Manage end‑to‑end product lifecycle from conception to release, collaborating with agile teams and implementation partners
• Define, track and monitor OKRs and metrics to ensure benefits realization and align with company goals

Eligibility

• Undergraduate degree or equivalent experience
• 4+ years of product management and technology platform product experience
• Experience in large matrixed organizations and translating business strategy into consumer‑facing digital products

Skills