Senior Digital Product Manager

Overview

The role is a senior product management position responsible for shaping the strategy, roadmap and delivery of Optum's Contact Center digital product across multiple consumer journeys. It focuses on data‑driven decision making, agile execution and measurement of business outcomes.

Responsibilities

• Establish long‑term strategic direction for the Contact Center product across consumer journeys and influence priority decisions using consumer insights
• Define customer outcomes, business impacts and product roadmaps, build and manage the backlog, and create sprint plans
• Leverage consumer, operations, clinical and usage data to drive outcomes, track OKRs and continuously improve the experience
• Lead product lifecycle from conception to release, work with agile teams and implementation partners to deliver features quickly
• Define and monitor OKRs, metrics and release performance while ensuring compliance with company policies

Eligibility

• Undergraduate degree or equivalent experience
• 4+ years of product management experience on technology platforms, preferably in large matrixed organizations
• Proven experience translating business strategy into consumer‑facing digital products and using data‑driven OKR approaches

Skills