North America Service Product & Marketing Leader

Overview

The North America Service Product & Marketing Leader at Tennant Company will own the strategy, commercialization, growth, and digital transformation of the company’s service offerings across North America. The role manages the service portfolio, drives recurring‑revenue growth, and leads cross‑functional initiatives to modernize systems and processes.

Responsibilities

• Own and evolve the North American service agreement portfolio, defining coverage, entitlements, and pricing structures
• Develop and execute commercial strategies to increase attachment rates, renewals, and subscription‑based service models
• Create customer‑focused messaging, marketing programs, and sales enablement tools to drive service awareness and adoption
• Lead digital transformation of service quoting, contract generation, and technician workflows through integrated technology solutions
• Collaborate with sales, service operations, finance, engineering, IT, and R&D to align strategy, drive revenue, and improve operational efficiency

Eligibility

• Domain expertise in service product management, commercial growth, and digital transformation
• Minimum 7 years of business experience in sales and/or service roles with a proven track record of cross‑functional strategy execution
• Bachelor’s degree in Business Management, Finance, Marketing or related field required; MBA strongly preferred

Skills